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Previous Challenge Entry (Level 3 – Advanced)
Topic: India (02/12/09)

TITLE: HeavenSent Tech Support
By Tim Pickl


“Hi mom and dad, how’re you doin’?” Richard waves, and then nervously adjusts his webcam.

Mom speaks up, “God has blessed us tremendously here in Bangalore. We were allowed to go on door-to-door outreach yesterday, and we met a family who is hungry to know Jesus.”

“Praise God! What happened?”

“The husband invited us to meet his entire family. His daughter was-was—“

There’s a long pause, as the image freezes on Richard’s laptop. “Oh, NO--not again! Where’s that phone number?” Then, he starts to frantically look through some papers on his kitchen table.

Wait-a-sec, he thought, here it is, still in my cellphone.

Richard speed-dials the number.

A pleasant ‘phone lady’ voice answers. “Thank you for calling HeavenSent Tech Support. A Technical Support Specialist will be with you shortly. While you’re waiting, check our website for the latest technical support information. Our website address is—“

I hate it when they say check their website when my computer isn’t workin’!

“Tank you for callingk HeavenSent Tech Support. Mya name es Edward: how may I be assistingk a-you today?"

“Edward? Did you say your name was Edward?”

“Yes sir. Mya name es Edward.”

“Hello sir. My name is Richard. I have an annoying problem with my computer, and I’ve been workin’ for hours tryin’ to fix it. Nothing I try seems to work. Can you help me?”

“Oh yes, yes I can help a-you. I musta inform a-you that our con-fersation may be recorted for quality control porposes.”

“That’s no problem.” Richard clears his throat. “Okay, this is what’s happening. Every time I start-up my computer, it beeps 3 times, pauses, then beeps 4 more times. Then, after about 30 seconds, an error flashes on the screen, then it starts Microsoft Windows normally. Then, when I’m talkin’ online using my webcam, it freezes.”

“I see. I see. Do a-you know wat es the error?”

“No sir. I’ve tried to read it. I tried several times! I even tried to take a picture of it with my cellphone, but flashes way too fast and the image is blurry.”

“Less see how I can a-help. Hmmmm.” Edward pauses. “One moment, please.”

“Edward, can I ask you a question?”

“Oh, yes, yes.”

“I know HeavenSent is based here in the United States, but where are you located?”

“We are located in Bangalore—o-fish-ly known as Bengaluru--in the country of India.”

“Praise--that’s amazing! You sound like you’re right across the street. It sure is a small world.”

“Yes, it es… One moment, please. I’ve almost a-found a-your solution.”

“Edward, my parents are in India right now—they went on a 6 month missionary trip. They’re helping out at the PrayerHome church in your city—“

“Sir, I know dat place. Et es near mya home.”

“That’s amazing!” Richard adds, whispering, “Thank You Jesus.”

“Oh yes, yes et es amazingk. Dey came to mya home last eveningk-- Sir: I have your answer.”

“Edward--please wait.”


“What happened last night?”

“Dey told me stories of Jesus. Of all the wonderful tings He es doingk. I invited dem into our home.”

“Ohhh, Edward. Now I know God led me to call you today!”

“Sir, et would seem so. I told dem our daughter was very sick. She was en bed for many days, so sick, so very sick.” Edward took a deep breath, and started to cry. “Den—“

“It’s okay—“

“Den dey offered to pray for her.”

“Praise God!”

“Praise be to God, indeed. I said, Yes, yes, pleece pray for her—she is so, very very sick. We went into her room together. Dey laid their hands on her head and prayt. My daughter started weepingk. I thought she was hurt and I was goingk to stop dem. Suddenly she sat up, laughingk!”

“Did you get the names of the PrayerHome folks?”

“Harry and Helen. Very nice.”

“They’re my parents!”

“Dis es no coincidence.”

“Absolutely not! Are you going to see them again?”

“I will see them very soon, indeed. Mya family es goingk to church service tonight.”

“Praise God!”

“My daughter es a-very excited.”

“Oh, I wish I could be there.”

“Tonight, I will be baptized in the name of Jesus Christ.”

“Hallelujah! Tonight, you will take on the family name of God--Jesus Christ.”

“Yes, the name of God is Jesus—your parents a-told me… Oh, sir, Richard? The seven beeps from your computer means a-one tingk.”

“What’s that?”

“HeavenSent es callingk!”

The men laugh together, joyfully.


Reference: All Scriptures from the New International Version (NIV) bible:

Isaiah 9:6
For to us a child is born, to us a son is given, and the government will be on his shoulders. And he will be called Wonderful Counselor, Mighty God, Everlasting Father, Prince of Peace.

Matthew 1:21
"She will give birth to a son, and you are to give him the name Jesus, because he will save his people from their sins."

John 5:43
I have come in my Father's name, and you do not accept me; but if someone else comes in his own name, you will accept him.

Acts 2:38-39
Peter replied, "Repent and be baptized, every one of you, in the name of Jesus Christ for the forgiveness of your sins. And you will receive the gift of the Holy Spirit. The promise is for you and your children and for all who are far off—for all whom the Lord our God will call."

Ephesians 3:14-15
For this reason I kneel before the Father, from whom his whole family in heaven and on earth derives its name.

Philippians 2:9-11
Therefore God exalted him to the highest place and gave him the name that is above every name, that at the name of Jesus every knee should bow, in heaven and on earth and under the earth, and every tongue confess that Jesus Christ is Lord, to the glory of God the Father.

Colossians 2:8-10
See to it that no one takes you captive through hollow and deceptive philosophy, which depends on human tradition and the basic principles of this world rather than on Christ. For in Christ all the fullness of the Deity lives in bodily form, and you have been given fullness in Christ, who is the head over every power and authority.

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This article has been read 989 times
Member Comments
Member Date
Micheline Murray02/19/09
LOVE the way I could "hear" the Indian person's pronunciation--sounds just like when I've called for computer help before! Especially love the storyline.
Glynis Becker02/19/09
Great story...you made me smile with the dialogue!
Jan Ackerson 02/20/09
That was a lot more good-natured than most Tech Support conversations I know of! Fun to read.

I think past tense works best for light-hearted, dialog-heavy stories like this.

I enjoyed this entry.

Connie Dixon02/21/09
Loved this entry. (the dialoge sounded more Norwegian to me but.....) Cool "coincidence" within your story. Love those "God" moments.
Angela M. Baker-Bridge02/21/09
Fun story. However, no one would reveal they were in India on a missionary trip. They could never get a Vista for that purpose, and once there, they could be arrested. Creative take on the topic.
Gary J. Borgstede02/23/09
I liked how the story demonstrated the power of God to arrange divine appointments that affirm His Sovereign Hand upon our lives. Very effective in accentuating the Indian dialect in English for the Tech Support character.
Chely Roach02/23/09
Very entertaining story with a touching message. Nicely done!
Karlene Jacobsen02/23/09
This sounds like something my husband or my dad would do. Strike up a conversation with the techie. I enjoyed reading this.
Seema Bagai 02/23/09
I liked the name of the tech support company. Not sure the Indian pronunciation comes across in the way you typed it. Creative story.
LauraLee Shaw02/26/09
Creative as usual, and a GREAT message!